Following a request from BT and Dolby Labs an investigation was carried out by the University of Cambridge into the effectiveness of current teleconferencing and how this can be improved. The research was conducted in four countries, the UK, US, Australia and China, using both qualitative and quantitative data collection methods to investigate professionals' use of conferencing systems.
As part of the research, five multidisciplinary experts (from areas such as co-operative work, human hearing, human-computer interaction and management) and ten representatives of multi-sector organisations with extensive experience of teleconferencing were interviewed. An online survey with 100 professionals, in each of the four participating countries, was also conducted to generalise the findings.
Notably, this research was aimed at identifying the key factors impacting on the effectiveness of conferencing meetings and distilling good practice recommendations.
Three books of results were published covering the UK, US and Asia Pacific regions. Please click on the images below to access the books.
This research gathered a large amount of data about teleconferencing, so subsequently a research paper was published in the US journal - International Journal of Business Research and Development (IJBRD).
More on this can be seen at, https://letstalk.globalservices.bt.com/en/2014/09/infographic-conversations-conferencing-collaboration-uk-findings/